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Noticeboard

CQC REPORT   

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Our surgery had a CQC visit on 13th January 2017 and the full report is available to view.  Please click on the link below to view the report.

CQC REPORT - LANFRANC MEDICAL CENTRE

Role of reception

Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor.

Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence.

You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you.

We can offer a degree of privacy at a separate reception booth (in a separate room) if your enquiry is sensitive.

Please respect the privacy of other patients by standing well back from the reception desk until your turn.

Practice Management

Ms Krishna Patel (f)

Practice Manager: Speaks English, Gujarati, and Hindi

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Reception

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with patient records, new patients' registration, etc...

Our receptionists are Jaspinder Riyat, Hinisha Patel, Purvi Bhatt, Harjit Udiahan & Ayan Samatar.

The following languages are spoken by the reception team: English, Gujarati, Hindi, Punjabi & Somali.

Secretaries

Mrs Margaret Mylles (f)
 
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