What do I do in an emergency?
If you need urgent medical advice during surgery hours, please phone the surgery on 020 8422 1813. Please be prepared to give some information to the receptionist. If we do not have any appointments available at the time you call us, the receptionist will check to see if there is any appointments available at any of our Wembley Access HUBs and will offer an appointment accordingly should you wish to visit the nearest HUB.
If you need to see a doctor urgently when the surgery is closed please phone on 020 8422 1813 and follow the instructions. You will be put through to messaging services for the out of hours services (Care UK). It will pass a message to the doctor on duty who may phone you to assess your problem. You might be asked to attend the out-of-hours clinic, or receive a home visit. Alternatively you can phone NHS by dialing 111. NHS 111 offers free expert health information and advice 24 hours a day.
They can advise you whether you need to go to the nearest A&E (accident and emergency) or an Urgent Care Centre. For deaf people and those hard of hearing, a telephone services is available on 0845 606 4647. If English is not your preferred language, you can choose to use a confidential translation service.
The nearest NHS Urgent Care centre is located as below and they are open for everyone:
Urgent Care Centre
Northwick Park Hospital
(Open everyday from 08:00 am to 11:00 pm)
In the case of urgent need when the practice is closed you can call NHS 111 to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
When to Call 999?
Only in an emergency, i.e. Chest pains, shortness of breath, excessive bleeding constitute an emergency.
Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest accident and emergency department or call 999 for an emergency ambulance service.