How to Make an Appointment
Appointments may be booked in several ways:
Online
Patients can book appointments up to 4 weeks in advance using online services.
By Phone
Patients can book an appointment by calling reception on 020 8422 1813
In Person
Patients can visit the surgery and book an appointment with the receptionist.
Non-urgent advice: On the day (urgent only)
Every day at 08:40 am a limited number of telephone appointments become available, enabling you to speak to our doctors quickly if that needed. During the consultation, the GP will make a decision whether yours is an issue that could be dealt with over the phone or if you need to be seen in our practice. If the latter is the case, they will book an appointment for you to be seen either by themselves at our Practice or GP at one of the Hubs.
At such short notice there is much less flexibility over the time of the appointment and choice of clinician.
Advance Booking
Bookable up to 4 weeks ahead, these provide choice and flexibility as to when and by whom you are seen. If these appointments are filled on a particular day the receptionist will look for an acceptable alternative.
A number of theses appointments are available to book online.
Non-urgent advice: Cancel an Appointment
Do you feel frustrated when you cannot get an appointment?
Every year wasted appointments cost NHS £162 million. This can cause serious delays in treatment for other patients. On average approximately 150 patients each month Did Not Attend (DNA) their appointment. This means the patient did not turn up for the appointment and did not contact the surgery in advance to cancel or change the appointment. This currently results in approximately 40 hours of wasted clinical time each month.
Telephone Consultations
DOCTORS:
12:00 pm – 12:30 pm and 3:30 pm – 4:00 pm
NURSES:
Please call the reception and they will guide you depending on when nurses are free, as it varies every day.
GP Hub Appointments
If your GP is fully booked, the Harness Hubs also provide care for our patients.
All are open in the evenings on weekdays and on weekends. Please ask reception to book an appointment to the hub to avoid waiting in A&E / UCC (Urgent Care Centre) or walk-in centre.
Extended Access:
Patient can access full range of GP service between 09:30 to 20:00 (Monday to Saturday)
When we don’t have appointments available, you can contact Harness Central Team on 0208 194 7355 to book an appointment OR you can e-mail them your details, along with the medical condition, you need a help with on [email protected] and they will come back to you. The appointment will be offered either at Wembley Centre for Health & Care, 116 Chaplin Road, Wembley or Park Royal Medical Practice, Central Middlesex Hospital.
Central Middlesex Hub
Park Royal Medical Practice
Acton Lane,
London,
NW107NS
Wembley Centre for Health & Care:
116 Chaplin Road,
Wembley,
HA0 4UZ
Home Visits
Home visits are for those patients who are housebound or undergoing end-of-life care and therefore cannot get to the Practice. In the time taken for the doctor to do one home visit he could see 5 to 6 patients at the surgery. For this reason it is in the doctor’s and the patient’s best interests that, whenever possible, an effort is made to get down to the surgery. This does sometimes mean patients having to wait a while, but efforts are made to see people as soon as they arrive if their condition so dictates.
Request for a home visit should be made before 10:00 am, and the receptionist will need to be given a brief outline of the problem. Please ensure you give the receptionist your DOB, name, address and telephone number. It is very important to inform the receptionist if you are not staying at your home.
The GP may telephone you first to discuss your home visit request and from the information provided the doctor will then decide what action to take next.
* HOME VISITS ARE ONLY PROVIDED TO THE PATIENTS WHO ARE HOUSEBOUND BECAUSE OF ILLNESS OR DISABILITY.
Harness Care Additional Access
GP Access Hub Appointments
When the GP Practice is fully booked, we may arrange for an appointment with the Harness Primary Care Network GP Access Hub that also provides care for our patients. Appointments at the GP Hub are available during weekday evenings, weekends and bank holidays.
Monday to Saturday from 9am to 8pm
Please ask the GP receptionist to book an appointment for you or call NHS 111 and they can also arrange an appointment at the hub.
The Harness Hub is located within Park Royal Medical Practice, Central Middlesex Hospital, Acton Lane, London, NW10 7NS.
Appointments are available in the evening and at weekends – please call the practice to be directed or email [email protected] to book an out of hours’ appointment with one of our local linked practices. You can also call our SPA.
Alternatively, please visit 111 online or call 111 to be directed to the help you need.
The evening and weekend appointments may take place by phone, video, or face-to-face depending on clinical need.
